《商务英语听说（第2册）》以中、美两家公司之间的商务活动流程为线索，选取典型的国际商务工作场景，以“行动导向、项目引领、任务驱动、案例教学”的现代职教理念为依据进行结构设计，有机结合语言学习过程中的训练、认知、巩固和运用环节，以达到帮助学生训练商务交际必要的职业能力的目的。《商务英语听说（第2册）》为第2册，涉及商务活动的中后期内容，包括投诉与索赔，解决争端，代理与合资，参加展会，招标投标，旅游观光，告别送行和关系维护8个主题。
　　本套教材可作为职业院校涉外专业学生的商务英语听说和口语教材，同时也可作为各类培训资料，还可作为广大英语爱好者和涉外商务人员的参考资料。
　　本套教材配有含背景介绍、听力原文、练习答案的电子版辅导资料，PPT课件以及听力音频光盘等数字化资源，便于教师制作适用的教学课件、慕课或微课，开展翻转课堂教学。

Preface
Complaints and Claims
Objectives.
Brainstorming
Situational Conversations
Conversation 1 Making a Complaint on Wrong
Delivery
Conversation 2 Lodging a Claim on Inferior Quality
Conversation 3 Refusing a Claim on Poor Packing
Conversation 4 Meeting Each Other HalfWay
Passage
Useful Sentences
Filing a Complaint or a Claim
Entertaining a Claim
Refusing a Claim
Meeting Each Other Half Way
PracticalTrairung
Business Cases
Settling Disputes
Objectives
Brainstorming
SituationaIConversations
Conversation 1 Settling Disputes through
Friendly Negotiation
Conversation 2 Settling Disputes through
Arbitration
Conversation 3 Settling Disputes through
Conciliation
Conversation 4 Talking about the Arbitration Clauses
Passage
Useful Sentences
Settling Disputes through Friendly Negotiation
Settling Disputes through Arbitration
Settling Disputes through Conciliation
Talking about the Arbitration Clauses
PracticaITraining
Business Cases

Agen.cy and Joint Venture
Objectives
Brainstornung
Situational Conversations
Conversation 1 Sole Agency
Conversation 2 Renewing the Duration of a Genera Agency
Conversation 3 Starting a Joint Venture
Conversation 4 Negotiating on a Joint Venture
Passage
Useful Sentences
Sole Agency
Renewing the Duration of a General Agency
Starting a Joint Venture
Negotiating on a Joint Venture
Practical Training
Business Cases

Attending Trade Fairs
Objectives
Brainstorming
Situational Conversations
Conversation 1 Talking about the Preparations
before a Trade Fair
Conversation 2 Applying for a Stand
Conversation 3 Talking about the Design of
the Stand
Conversation 4 Introducing Products at the
Trade Fair
Passage
Useful Sentences
Talking about the Preparations before a Trade Fair
Applying for a Booth
Talking about the Design of the Booth
Introducing Products at the Trade Fair
Practical Trairung

I Business Cases
Inviting Bids and Bidding
Sightseeing
Bidding Farewell
Maintaining Relationships
References